No Repair Service & Support of V-Moda M100 - Matte Headphones

No Repair Service & Support of  

V-Moda M100 - Matte Headphones

After check headphones changing the leads etc.

I emailed  V-Moda explaining my problem, that the left driver has failed I think on my V-Moda Crossfade M100 Matte Headphones and the was only 6 months old.  

I received this email

Hello,

I apologize for the issues you're experiencing. Do you have the proof of purchase with the headphones? Unfortunately without the proof of purchase the best we can offer is our Immortal Life Program in the link below.

https://www.v-moda.com/us/en/immortal-life-program

Rock On,
Billy

---

I emailed back 

I have a valid serial number checked on their system, 

but Proof of purchase as they were a 50´s Birthday Present I don't have here

So I have asked my family in USA and they have moved house since

So Nobody can find retailers receipt, because it was Birthday a present so they did not think too send it, 

Response from V-Moda ...

Hello,
I apologize for the issues. The best we can offer is our Immortal Life Program in the link below.

https://www.v-moda.com/us/en/immortal-life-program

Rock On,
Billy

---

I responded

I don't mind paying for the repair, could you let me know the cost of a 50mm driver Please

They are only 6 months old, and the law states you don't need proof of purchase as my serial number proves it your product, that's all I need to prove,

No response

I emailed them asking for the company Director or CEO names so I can write to them

No Response

Posted comments on V-Moda Facebook Page and was banned...

Great Customer Service or lack of it... 



So I looked at there offer of Immortal Life Program

So they are offering me in there Immortal Life Program is 20% on a new pair ..!

Your Joking Right, so that would mean you would have got 600.00 euro´s in less than 6 months for headphones, and they think they are doing me the favour...

You think I am going to give them, any more Money for a Product that has not even lasted 6 months of use... and under the law is not fit for purpose and they damn well know it

So I contacted them again and told them I was not happy with there lack professionalism and customer service selling substandard products that are not fit for purpose under the law.

Again I asked for Details of Director or CEO and told them what a P.R disaster this was ... 

And I will not be buying any more V-Moda or Roland Products which I have a few expensive keyboards and sequencers..

Again no Response

So I am annoyed by this so I start my own Campanian and I started adding this banner to all my Facebook  and Groups and forums make people aware of how they deal with customers